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| Frequently Asked Questions | ||
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Contact details How do I contact www.freesia.co.uk? Security & Privacy Is ordering from the web site secure? Are my details protected? How do I leave the mailing list? Ordering How do I use the web site to order? Can I place an order over the phone? How do I order flowers online? Can I order flowers for a special occasion (eg wedding)? Can I place an order for a regular delivery of flowers? Delivery Are the flowers guaranteed? What are the terms of delivery? What does "next day delivery" mean? How can find someone's postcode? Can you send flowers outside the UK? Flower care & Cultivation How do I care for the flowers I've ordered? How are the flowers cultivated? What varieties of flowers do you grow? | ||
| How do I contact www.freesia.co.uk? | ||
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We're always keen to get feedback from our customers. If you have any queries or requests for special orders, feel free to get in touch! In all correspondence, please quote your freesia.co.uk reference number. This begins "GBN" followed by 4 letters and then 5 digits. For example, GBN-blogg-11111.
sales@freesia.co.uk for queries following an order support@freesia.co.uk for web site queries Address
Gosberton Spalding Lincolnshire PE11 4PB VAT registration : 865 1463 13
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| Are the flowers guaranteed? | ||
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Yes. We strive to dispatch all fresh flowers from the nursery in perfect condition. All stems are shipped in packaging designed to withstand normal handling by post. If you are not completely satisfied with the flowers on arrival, within 24 hours of delivery email sales@freesia.co.uk and let us know what the problem is. Please give as much detail as possible to help us decide whether a refund or replacement may be appropriate and to avoid the recurrence of the same problem. It is important that you retain all the packaging for 28 days following a complaint. We may ask you to return the flowers and packaging to assist with our investigations. We endeavour to respond to all complaints within 5 working days. This guarantee does not affect your statutory rights. |
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| Are my details protected? | ||
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We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. You may leave our mailing list at any time by clicking here. The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If you have any questions/comments about privacy, you should email us at support@freesia.co.uk. |
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| Is ordering from the web site secure? | ||
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We go to great lengths to ensure the security and privacy of your order information. As you complete the online order form, the details are encrypted prior to transmission to our secure server using Secure Sockets Layer (SSL). This ensures that the entire order (including your address and credit card details) is kept safe from prying eyes. On receipt, sensitive order details are encrypted again for maximum security. We are certified secure by Thawte SSL via our hosting partners indigohosting.net - click here for more details. Before entering an order, you can see for yourself that the details are being encrypted. In the browser address field you will see the address begining "https", this means that you are connected to our secure server. 
Look in the bottom left hand corner of your browser and you will see the secure connection logo resembling a closed padlock.
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| What are the terms of delivery? | ||
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Our flowers are dispatched within hours of being harvested. Each bouquet is carefully packed to ensure the flowers arrive in the same perfect condition as they leave the nursery. Orders received by 12 noon Monday to Friday will be sent the same day. If you would like the flowers sent on a particular date, please make a note of this on the order form. Please bear in mind that with delivery by first-class post, Royal Mail is unable to guarantee the delivery date or time of bouquets. Consequently, you should allow up to three days for delivery. For special orders, guaranteed next-day delivery is available for a small additional charge. Please select your dispatch preference on the order form. Delivery by first-class post is free for all orders. Next working day (Special Delivery) is also available at additonal cost. At present, we are only able to deliver to addresses in the United Kingdom. |
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| What varieties of flowers do you grow? | ||
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We grow around 30 named varieties of freesia in four main colours - yellow, red, blue and white. Each cultivar has its own unique characteristics but as a general rule the vase life of red or pink freesia tends to be shorter than the other colours while blue freesia are slower to flower (and more difficult to grow). Most freesia have a beautiful scent varying from the delicate to the intense. The reds and yellows are more heavily scented than the blues and whites. |
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| Can I order flowers for a special occasion (eg wedding)? | ||
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We offer a special service to provide fresh Lincolnshire Scented Freesia for weddings, anniversaries and other celebrations. Fresh freesia can be harvested specially for the occasion and delivered to order. The flowers are dispatched directly from the nursery by first class post. If you're planning a celebration, we're happy to advise on available varieties and colours in advance. Or browse the site to take a look at the possible combinations. We offer this personal service on orders of 50 stems or more. Just email your requirements to info@freesia.co.uk or call between 8am and 12 noon Monday to Friday on 01775 840 927. |
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| Can I place an order for a regular delivery of flowers? | ||
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Show someone that you care by placing an order on a regular basis - fortnightly, monthly or bimonthly. It's an ideal gift, providing year-long pleasure! Or specify dates in advance and we will dispatch on the previous day. We can also provide a scented regular order consisting of a different single variety with its distinctive scent on successive occasions. Or brighten up an office, restaurant or reception with fresh flowers dispatched fortnightly, monthly or bimonthly. For more details, please email info@freesia.co.uk. |
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| How do I care for the flowers I've ordered? | ||
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All our flowers are picked and dispatched to order. Each stem leaves the nursery in perfect condition, to provide pleasure for up to two weeks. You can lengthen the life of the flowers by following these simple steps. Immediately on arrival :
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| How are the flowers cultivated? | ||
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The Freesia is a South African winter flowering plant. It is a member of the Iridaceae family which includes the more common gladioli and iris - the species was "discovered" by a Dutch botanist in the 19th century who named it after a friend and colleague. Most commercial freesia varieties have been bred in Holland and Britain since 1945. They mainly have single flowers but some doubles are available. The crop has special growing requirements under British conditions. Prior to planting the corms need heat treatment - 12 weeks at 30 degrees celsius and 90% relative humidity - to mimic the South African summer. They grow best under damp conditions and the young plants require a cool period - 4 weeks at under 15 degrees - for bud initiation. The production cycle varies seasonally under English consitions. The corm can be in the ground for as little as 5 months from March planting to 9 months for September planting. Each corm can produce from 1 flower (September planting) to 4 flowers (March to May planting). Corm yields vary by variety and season from 1-3 new corms or cormlets for each corm planted. |
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| How do I use the web site to order? | ||
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We've made buying flowers on the web as easy as possible. Just follow our three step guide when placing your order. Or feel free to browse! We have a whole range of bouquets, colours and prices to choose from - all with free first-class postal delivery! Click on one of the choices below to choose the perfect bouquet. Each bouquet can be orderd by clicking on the button displayed with the bouquet. If at any stage you'd like to review or change your order - just click on "Shopping Basket" on the toolbar above. This will display a screen with a summary of your order - and enable you to add or remove bouquets as you wish. We deliver across the UK - you can buy flowers for yourself or send to a friend. Just let us know where to send your order and we'll do the rest! For gifts, you can add your greeting to the bouquet for no extra charge. You can also specify any special requirements (eg preferred dispatch date) on the order form. All orders are encrypted for security. Prices are quoted in Pounds Sterling and include free delivery and Value Added Tax at 17.5% - there's nothing more to add! We accept the following credit/debit cards as payment. 
All that remains is for you to enjoy your flowers. To get the most from your fresh Lincolnshire Scented Freesia, we have put together some brief flower care notes. By following these, your bouquet can provide up to 2 weeks of pleasure! |
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| How do I order flowers online? | ||
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Ordering flowers is simple! At any point you can click on the drop-down box in the top-right hand corner of the screen to select a bouquet. To order flowers, simply choose the bouquet you want from those listed on the page. Enter the number of bouquets you want, select your preferred method of delivery and click the "add to basket" button. If the colour/bouquet you want is not on screen, click on the drop down list in the top right hand corner of the screen. This lists all the available flowers. |
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| Can I place an order over the phone? | ||
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Yes. Just call us on 01775 840 927 (Mon-Fri 8am to noon, standard rate call). |
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| What does "next day delivery" mean? | ||
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For urgent orders, we can send flowers via Royal Mail Special Delivery. This guarantees next working day delivery to most parts of the United Kingdom. A signature is required on deliverey, so please ensure that someone is available at the delievery address to accept the flowers. For full terms and conditions, click here. At busy times of the year (eg Valentines, Easter) we recommend Special Delivery for all orders. |
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| How can I find someone's postcode | ||
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We require a correct postcode for all orders to ensure that your flowers are delivered promptly in the best of condition. If you are unsure or don't know the delivery postcode click here to look up the correct details. |
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| How do I leave the mailing list? | ||
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You may leave the e-mailing list at any time by completing the details below or following the instructions at the bottom of each freesia.co.uk email you receive. |
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| Can you send flowers outside the United Kingdom? | ||
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No. Delivery requirements and plant health regulations prevent us from sending flowers or corms/bulbs overseas. However, we are happy to receive orders from overseas for delivery within the United Kingdom (England, Wales, Scotland & Northern Ireland). |
